Kem Road Animal Hospital seeks a Hospital Manager to join our caring and compassionate team!
Kem Road Animal Hospital is a large multi-doctor practice in Marion, IN. The practice has progressive medical and surgical services for companion animals as well as boarding. Our clinic has a state of the art in-house lab and dental equipment, including digital radiography. The team is supported by a full staff of RVTs and office personnel. We strive to stay progressive and practice excellent medicine in a team culture of companion animal care and client service!
Two rooms for surgery, surgery prep/dental area, a treatment room, conference room and 4 exam rooms
In-house pharmacy and lab
X-ray and digital CR x-ray coming soon
IDEXX Catalyst DX & Lasercyte blood machine
Digital dental x-ray
Oxygen concentrator for in line oxygen
Our hospital is located about an hour from Indianapolis, Ft. Wayne, and Purdue University. Marion has a variety of restaurants, the Marion Public library & museum, and our award-winning hospital, Marion General Hospital. Indiana Wesleyan University, located on the south end of Marion, has been expanding recently and it has attracted many new businesses. We are also close to 2 reservoirs, Salamonie & Mississinewa, with activities like fishing, camping, hiking, horse-back riding, and boating readily available. There are numerous social organizations and a low cost of living. Our town is considered the “Christmas City, USA” and our light display at Christmas is very popular and attracts many visitors.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
Experience in a hospital setting in positions of increased responsibility is a plus.
At least 1 year Veterinary practice management experience required.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.