We are a fast paced, 9-doctor small animal/pocket pet/exotics hospital with over 80 employees in Turlock, CA. We have an excellent team that includes full time Human Resources and Finance Managers, Pharmacy Supervisor and Boarding Manager. We are open 7 days a week 8 a.m. to 10 p.m. and on an average day may see 180-210 clients. We are very active in the local community and sponsor multiple outside events that involve pets and pet owners.
We are looking for a full time (M-F with occasional weekend duties) practice manager, preferably CVPM or working towards that and must have a Bachelor's Degree. The candidate should have at least 2 years of experience in the veterinary field but management experience in other fields will be considered. Our Manager has responsibility for overall hospital operations. Our ideal candidate will maintain the culture of exceptional patient care and customer service that we have established. He/she will have input on hospital policy and will have the responsibility for the implementation of changes so must have excellent communication and coaching skills.
Key figure in implementing change; will identify, document, share and promote best practices.
Demonstrate and reinforce the highest level of customer service. Resolve client issues, escalations and oversee follow up communications.
Participate in planning and budget maintenance process, particularly staffing budget.
Establish patient care and customer service goals and provide employees with the training and resources to accomplish them.
Maintain and update standard operating protocols.
Organize/oversee doctor and section supervisor meetings.
Maintain a working knowledge of DEA, OSHA, and state regulations in order to perform quality checks.
Interact with IT personnel to prevent and resolve problems.
Interact with Public Relations/Marketing contractors and provide guidance.
Additional Salary Information: Salary negotiable.
Paid vacation and sick leave
Health insurance is available
Work Cell Phone
We are located in Turlock, California. We are a very busy hospital with over 80 employees. The philosophy of Monte Vista Small Animal Hospital is to provide exceptional customer service to our clients and accessible, affordable high-quality medicine to our patients. We are a client-centered hospital and treat each pet with respect, love and compassion. Our clients can rest easy that their pet is c...ared for like a family member, can count on active communication with our doctors and staff and know they are getting valued services.