Operations Manager - Cornell University Hospital for Animals
June 1, 2018
Ithaca, New York
Type & Experience Level:
Full Time - One to seven years
4 Year Degree
Who we are and what we do:
Located in central New York on Cayuga Lake, Ithaca boasts unsurpassed natural beauty in its gorges, state parks, waterfront, and of course, Cornell University. The College of Veterinary Medicine at Cornell University is recognized internationally as a leader in public health, biomedical research, animal medicine, and veterinary medical education. Ranked consistently as one of the best veterinary colleges in the nation, the College's strength is due to its strategic breadth of focus areas and its depth of expertise in each of those areas. Cornell University Hospital for Animals (CUHA) is one of the finest veterinary teaching hospitals in North America. We do this through our dedication to service at our state-of-the-art teaching hospital where we care for animals and help students hone their skills in real time, led by world-class faculty who are renowned board-certified specialists in their field.
What you will do:
Cornell’s new Small Animal Community Practice (CP), is a state-of-the-art, stand-alone facility offering preventative medicine, radiology, surgery and dentistry services. We are seeking a passionate, tech-savvy, experienced Operations Manager who will be an integral member of the hospital leadership team responsible for overseeing the daily administrative operations of the CP facility, including, but not limited to staff supervision, leadership, client experience, monitoring key performance metrics, assisting with annual planning, budget and hospital productivity levels, purchasing and inventory management, and practice software and systems. This position is instrumental in building a teaching environment for our DVM students that prepares them to be practice ready, while fostering critical thinking and effective communication. Along with the Community Practice, you will be responsible for, and partner with, hospital leadership to provide administrative, operational and project support to the Equine and Nemo Farm Animal Hospital, the Wildlife Clinic and Ambulatory Service.
Specifically, you will:
Lead and mentor high-performing staff and students who will realize their full professional potential and deliver outstanding, primary veterinary care, client service and cost-effective business practices.
Manage staff team of the small animal community practice, ensuring all personnel remain informed, engaged and have opportunities to provide feedback.
Continuously build partnerships by collaborating with internal and external constituents to fulfill daily operational IT, maintenance, HR and business needs
Organize outreach, satisfaction and marketing programs with the college marketing and communications team to referring veterinarians and local community for primary care and large animal units
Demonstrate a commitment to lifelong learning and continual improvement based on best practices and industry benchmarks to maximize productivity, profitability and growth.
Live and exemplify the philosophy, mission, vision and core values of the Cornell University Hospital for Animals
What is in it for you:
Cornell University provides great benefits that include professional development, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options and generous paid leave provisions: 3 weeks of vacation leave, health and personal leave; 12 holidays (including end of year winter break) and superior retirement contributions with multiple investment opportunities.
Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. For more information, follow the link: Benefits at Cornell.
Working at the College of Veterinary Medicine also comes with additional benefits, including access to exercise classes during business hours, an active Staff Council dedicated to improving the work environment, and an overall welcoming community interested in helping its members be successful.
How to apply:
Complete your profile information, and make sure to attach your cover letter and resume!
Relocation assistance is not available for this position. Visa sponsorship is not available for this position.
What are the Qualifications:
Bachelor’s degree in business or related discipline and 3-5 years veterinary primary/general practice management or related business management experience or the equivalent combination of education and experience; Certified Veterinary Practice Manager (CVPM) certification preferred;
We will also consider a Licensed Veterinary Technician with at least 5 years of related business or practice management experience;
Experience in a supervisory or managerial role required;
Strong organizational, communication, interpersonal and analytical skills; excellent verbal, listening, written, and presentation skills;
Strong interest in innovative technology implementations;
Skilled at working independently and in a team environment;
Demonstrated marketing, customer experience and public relations skills and experience;
Effectively collaborates to produce well thought out and innovative solutions while challenging the status quo and providing a fresh perspective;
Demonstrate initiative and self-motivation to follow through on responsibilities in a timely manner.
About Cornell University
Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. The College of Veterinary Medicine at Cornell University is recognized internationally as a leader in public health, biomedical research, animal medicine, and veterinary medical education. Ranked the number one veterinary college in the nation by US News & World Report consistently since 2000, the College's strength is due to its strategic breadth of focus areas and its depth of expertise in each of those areas.