Greenbrier Veterinary Hospital is looking for a Hospital Manager to join our team!
Greenbrier Veterinary Clinic is a well-established companion animal facility that offers full service medical and surgical care, as well as dental care, located in Harford County, MD. Our mission is to provide exceptional care to ensure the optimal health and well-being of our patients. We strive to develop a life-long bond with our patients and their families by providing superior service in a clean, safe and professional environment. We are always working to expand our range of services including recently adding acupuncture, laser therapy, behavior consultation and training, ultrasound, and digital radiology. We build bonds with our patients and their families through:
Preventative health care & wellness examinations
Vaccinations & Parasite Prevention
Thorough diagnostic testing for all medical issues
High-quality surgical & dental care with anesthetic monitoring
Training & Behavior Counseling
Superior, friendly customer service
Convenient scheduling options including drop-off appointments
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. The right person for this role will have a can-do attitude and will be ready to go above and beyond for their staff and clients!
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service.
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Experience in Veterinary Setting strongly preferred.
3-5 years of experience in a leadership/management role required.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties, including assisting staff outside of normal business hours.
Supervisory and leadership experience- ability to engage staff and build a cohesive team.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques, including social media strategies.
HR policies and protocol development.
Staff management including: recruiting, hiring, coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.