Are you looking to gain experience in an interesting, new field? Pet Poison Helpline (PPH)/SafetyCall International (SCI) may have just what you’re looking for! PPH/SCI is looking to add a full-time (40 hours/week) Veterinary Information Specialists remote from home in an applicable state which can be found on our careers page. Remote employees must be able to meet certain work from home requirements as described below.

These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress.  Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.  

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays.

Overnights: 10-hour shifts between 9pm-7am CST. Work on a biweekly rotating schedule where week 1 is working Saturday, Sunday, Wednesday Thursday and week 2 is Tuesday, Wednesday, Thursday, Friday. Please note that there are 6 consecutive shifts in a row.

Mid-Shifts: Available shifts are 8 ½ hours long and shift times range from 10am-10:30pm CST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. 

Evenings: Available shifts are 8 ½ hours long and shifts range from 2pm-2:30amCST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Floats: Available shifts are 8 ½ hours long and shifts range from 8am-12:30amCST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.