A director holds a position of extreme responsibility resulting in the efficient running of the hospital. The responsibilities will be wide ranging but will mainly involve co-ordinating all Doctors and the treatment team to improve continuity and high standards of care through personnel development, training and discipline. This is a very hands-on practical position which requires exceptional positive communication skills, an excellent team ethos and attention to detail.
Duties include but are not restricted to:
Serve as a link between the Owner and the treatment team
Help maintain high morale within the hospital; showing appreciation and encourage individual contribution
Ensure the humane and quality care of patients, training staff to consider how the patient is feeling
Assist the Director of Administration with the recruitment process including interviews and selection
Ensure compliance and monitor the performance of all SOPs (protocols)
Identify training needs within the team and expedite the delivery of the training
Provide and arrange ongoing training for all staff in an effort to constantly maintain and improve standards
Health and Safety
Ensure the treatment team members are compliant and completing the checklists when tasks are complete
Assist with creating new SOPs and updating existing ones
Assist the Hatting Officer with training all new associate vets and technicians on clinic SOPs
Communicate all updates to staff through ongoing training
Make sure that all OSHA requirements are maintained
Attend regular meetings with the Owner and other Executives
Attend continuing education relevant to your role that has been approved by the Owner
Always ensure the team keep the hospital clean and presentable reflecting a high standard of care
Set and oversee a high standard of care by ensuring the team comply and exceed with the hospital’s Purpose and Mission Statement
Assist the treatment team by providing support during busy periods and times of absence
Make sure patient notes are completed for every patient in a timely manner, including critical areas such as dental scores and recommended treatments/products
Five plus years of RVT or veterinary assisting experience.
Ability to teach others how to perform diagnostics, treatment procedures, and anesthetic prep and monitoring.
A team player: be able to work well with colleagues but also have the confidence to work alone when required
A passion for working with the general public and a desire to provide excellent customer service and medical care
An ability to listen, understand and both take and give constructive instruction to and from other team members
Ability to remain calm and focused; there can be busy times throughout the day when there are urgent cases or emergencies to deal with
An attention to detail in every aspect of your job
Adhere to high standards of ethics at all times as this is a position of extreme trust
A good sense of humor; we work within emotive situations which can be mentally and emotionally demanding. “Humor” that is dismissive of others or argumentative is not allowed.