Details
Posted: 24-Mar-22
Location: Wilmington, North Carolina
Type: Full Time
Required Education: Some College
Salary: starts at $100k+
Categories:
Industry
Occupation:
Other
Species:
Other
Salary Details:
+Bonus and competitive benefits package
Eastern Carolina Veterinary Referral in Wilmington, NC is looking for an exceptional Veterinary Hospital Director to join our team!
We are considering energetic and passionate applicants for a hands-on Hospital Director to help continue to drive profitable future growth and organizational development.
The ideal candidate is a dynamic business leader with a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, has above average EQ, and is dually passionate about data driven analysis and decision making as well as the importance of the human-animal bond.
The Director will report to the NVA Specialty+ER Divisional Group Leader along with partnering with the local leadership team.
At Eastern Carolina Veterinary Referral our mission is to provide premium-quality, state-of-the-art medical and surgical care to our small animal patients and their owners while meeting the needs of consulting veterinarians as an extension of their veterinary health care team.
Eastern Carolina Veterinary Referral is partnered with National Veterinary Associates-Compassion-First (NVA C-F), the largest private owner of freestanding veterinary hospitals in North America with over 1200 locations worldwide. NVA C-F is rapidly growing and competes in a $25 billion industry. Learn more about us at https://nvacompassionfirst.com/
The Hospital Director has overall accountability for the operational and financial management of the hospital. The Hospital Director performs a wide range of difficult to complex administrative activities related to the hospital in providing quality patient care and excellent client service, management of finances and accounting, marketing, and promotion of services, staffing and human resources, and discretionary activities, that serve to support the hospital.
Essential job functions:
- Responsible for managing the operations and financial health of the hospital.
- Interfaces and collaborates with Compassion-First Shared Services departments as needed to ensure that the hospital goals are met.
- Responsible for overseeing the recruitment, interviewing, and hiring of staff.
- Responsible for overseeing the recruitment, interviewing, contract negotiation, and hiring doctors in conjunction with the Medical Director.
- Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital
- Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
- Assign job responsibilities to managers and delegate as necessary.
- Responsible for policy enforcement as well as overseeing disciplinary actions and terminations with HR guidance.
- Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
- Responsible for administration and review of non-medical client complaints.
- Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
- Oversee billing, calculations of any discounts, and other special accounts.
- Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within Compassion-First guidelines.
- Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.
- Review income statements and other financial data to find ways to improve revenue and profit.
- Meet regularly with veterinarians to review financial performance.
- Review accounts receivable to confirm proper and timely processing.
- Understand, participate, and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
- Read and respond to all communication in a timely manner to ensure that Compassion- First policies, guidelines, and recommendations are quickly communicated to hospital staff and adequate training follows if needed.
Essential skills:
- Knowledge of financial budget management.
- Knowledge of sales and marketing techniques.
- Background in managing service-oriented operations.
- Ability to plan, organize and effectively present ideas and concepts.
- Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
- Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.
Education:
- College degree preferred
- Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility
Physical demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Must be able to occasionally lift up to 40 pounds.
- Must be willing to work long or irregular hours under pressure conditions.
- This position requires the ability to walk, bend, stand and reach frequently during a minimum 8-hour day.
- Visual acuity sufficient to maintain accurate records; recognize people and understand written directions.
- Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
- Fine motor skills adequate for utilizing office equipment such as facsimile machines, copiers, and computer keyboards.
