VCA University Animal Hospital is a complete small animal veterinary facility and a full-service boarding facility. We offer many important specialty services such as laser surgery, dentistry, endoscopy, digital x-ray, ultrasound, and EKG.
We are seeking a highly experienced Veterinary Professional to join our leadership team as Hospital Manager.
The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.
The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business development. Your strong financial and operational acumen will be put to good use!
The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes: mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service.
Skills and Qualifications
2 to 3 years of customer service and financial budget management experience.
Knowledge of sales and marketing techniques.
Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
The ability to make decisions, delegate responsibility and achieve results with hospital team members.
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
Respect for and willingness to work with clients and their pets.
Must be able to handle multiple tasks and deal with an environment of changing priorities.
Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
Supervise the administration and case review of client medical complaints.
Positively represent the hospital and VCA in the professional community and to the general public.
Why Join the VCA Family?
VCA is a community of dedicated professionals that will encourage you to explore everything your career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the hospital you serve. Below are some of the many benefits of joining the VCA team!
Access to the peoplee back through strong Shelter partnerships and VCA Charities
Continuing education allowance
Tuition supp and financial resources of a large veterinary community
Career development programs
Opportunities to givort and sponsorships
Veterinary Technician license reimbursement
Free mental health and wellness subscriptions (Head Space)
Medical, dental & vision insurance
Generous pet care discounts
Life, long and short term disability insurance
Paid parental leave
Paid vacation and sick time
Full-time and Part-time positions available
If interested in this opportunity, please click here.